At Classypicks, managed by Noctaris Ember It Private Limited, we prioritize providing you with a convenient and enjoyable shopping experience. Throughout this policy, the terms “we,” “us,” and “our” represent Noctaris Ember It Private Limited, while “you,” “your,” or “user” indicate our valued shoppers. We recognize that style preferences can evolve, and there may be instances where cancelling an order becomes necessary. Please review the following details regarding our cancellation process:
Cancelling Orders Prior to Dispatch
You are allowed to cancel an order within 24 hours from the time it was placed or before the order is dispatched, depending on whichever occurs first.
To cancel your order, kindly reach out to our customer care team through email communication.
If your request is approved and the order meets the cancellation criteria, we will initiate a full refund to the original payment source within 5 to 7 working days.
Orders That Have Already Been Shipped
If your order has already been dispatched, it will no longer qualify for cancellation. However, after receiving the item, you may proceed with a return in accordance with our Return and Refund Policy.
Changes to Orders
At this time, we are unable to accommodate modifications to items or shipping details once the order is placed. If your order qualifies, you must cancel it and then place a new one with the desired changes.
Reaching Us for Cancellations
To submit a cancellation request, please get in touch with our support team via:
noctarisemberitpvtltd@gmail.com, noctarisemberitauthorize@gmail.com
We thank you for your cooperation and continued trust. For further questions or concerns, don’t hesitate to connect with us.
Grievance Redressal Policy
At Classypicks, delivering a dependable and fulfilling shopping experience is our top priority. We are dedicated to maintaining fair business practices and strive to resolve all customer concerns with clarity and swift responsiveness. This Grievance Redressal Policy has been thoughtfully developed to manage any complaints efficiently and in accordance with relevant legal regulations.
Definition of a Grievance
A grievance is defined as any form of dissatisfaction a user may encounter after purchasing a product or service from our platform. This includes, but isn’t limited to, problems such as damaged or faulty products, delivery errors, shipment delays, billing or payment issues, troubles in return or refund processes, exchange mishaps, inadequate service assistance, or uncertainty surrounding our store terms.
Filing a Grievance
If you wish to raise a complaint, please connect with us via our official support platforms. The procedure is outlined below:
Go to Support Page
Head to the "Help Centre" or "Contact Us" sections available on our website or mobile application.
Choose Your Concern
Pick the category that closely relates to the issue you are facing.
Send Your Request
Fill in the necessary details including your order number, a brief description of your issue, and attach any related images or documents.
Once you’ve submitted your concern, our customer care team will review your request and respond appropriately.
Escalation Procedure
If your matter remains unresolved or you are unsatisfied with the response received, you may escalate it to our appointed Grievance Redressal Officer, in compliance with the Information Technology Act, 2000, and other governing laws.
To ensure fairness and accountability, Classypicks has assigned a specific officer to manage grievances. This officer oversees the complaint handling process and addresses any unresolved issues. You can contact the officer via email at noctarisemberitpvtltd@gmail.com, noctarisemberitauthorize@gmail.com.
Grievance Resolution Process
Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.
Resolution Period : Every effort will be made to resolve the matter within 7 working days or within legally mandated timeframes.
Communication : You will be kept informed about the status and progress of your grievance using your registered communication details.
Grievance Closure Criteria
A grievance will be deemed closed under any of the following conditions:
When a satisfactory response has been shared by the support team or grievance officer.
When no reply is received from your end within a reasonable time after we offer a resolution.
When a final decision is communicated as per our internal policies and relevant legal provisions.
Get in Touch
If you need further assistance or want to submit a grievance, please write to us at noctarisemberitpvtltd@gmail.com, noctarisemberitauthorize@gmail.com.
Disclaimer
This policy may be updated from time to time. For the latest version, kindly refer to our Terms of Use and Privacy Policy pages.