At Classypicks, operated by Noctaris Ember It Private Limited, we strive to deliver a seamless and worry-free shopping journey. Throughout this policy, the terms “we,” “us,” and “our” refer to Noctaris Ember It Private Limited, and “you,” “your,” or “user” apply to the customers making purchases on our platform. By placing an order on our website, you are consenting to the return and refund procedures described below. For any item you wish to return, please review the following return eligibility criteria and steps to ensure a smooth process.
Conditions for Return Eligibility
Returned products must remain unused, unlaundered, and preserved in their original state, complete with all tags, packaging, and labels.
All original tags, packaging, and boxes must be intact and returned without modification.
Items that show signs of wear, washing, or any kind of alteration will be considered ineligible for return.
You must raise a return request within 48 hours from the date you received your order. Please contact our support team within this timeframe to begin the return process.
Items not aligning with these standards will not be processed for return.
Steps to Submit a Return Request
Step 1: Submit Your Request
Send us an email including your Order ID and the reason for returning the product at noctarisemberitpvtltd@gmail.com, noctarisemberitauthorize@gmail.com.
Step 2: Provide Proof
If your item arrived faulty, incorrect, or damaged, please include clear photos that highlight the issue so we can expedite your request.
Step 3: Await Return Guidelines
Upon approval of your return request, we will share the necessary instructions to complete the return.
Returns that do not follow our stated conditions may be denied at our discretion.
Refund Timeline and Procedure
Once we receive the returned product, it will undergo a thorough inspection to confirm it meets our return standards. You will be notified about the approval or denial of your refund based on the inspection results. If approved, the refund amount will be credited to your original method of payment within 5 to 7 business days. A confirmation message will be emailed to you once the refund has been processed.
Policy on Partial Refunds
If a returned item partially satisfies our return standards—such as having minimal damage or missing elements—we reserve the right to issue a partial refund based on our evaluation.
Incorrect, Damaged, or Faulty Items
Should you receive a product that is incorrect, defective, or damaged, please make sure to initiate a return request within 48 hours of receiving your package. Supporting images or videos must be attached to your email so our team can address the matter quickly and efficiently.
Contact for Support
For any further questions or help regarding returns and refunds, feel free to reach out to our customer support team at noctarisemberitpvtltd@gmail.com, noctarisemberitauthorize@gmail.com.
We truly appreciate your choice to shop with Classypicks. Your confidence in our services means everything to us, and we’re always here to provide the support you need for an exceptional experience.